Terms of service
Surene Terms of Service
Introduction
Welcome to Surene! These Terms of Service (“Terms”) govern your use of our website, located at surene.my shopify.com, and the products and services we offer. By accessing or using our site, you agree to be bound by these Terms and any applicable laws. Please read these Terms carefully before making a purchase or using any of our services.
1. General Terms
• Eligibility: You must be at least 18 years old or have parental consent to use our site and make purchases. If you are under 18, you must have a parent or guardian review and agree to these Terms on your behalf.
• Account Registration: In order to purchase products or access certain services, you may need to create an account. You agree to provide accurate and up-to-date information when creating your account and are responsible for maintaining the confidentiality of your account details.
• Changes to Terms: We reserve the right to update these Terms at any time. Any changes will be posted on this page, and your continued use of the site constitutes acceptance of those changes.
2. Products and Services
• Product Availability: We strive to keep our product listings accurate and up-to-date, but items may be unavailable or out of stock. We reserve the right to limit the quantity of products we sell or refuse to process orders.
• Pricing: Prices for our products are subject to change without notice. While we aim to provide accurate pricing, errors may occur, and we reserve the right to correct them. If a pricing error affects your order, we will notify you and give you the option to proceed or cancel your purchase.
3. Ordering and Payment
• Placing Orders: By placing an order on Surene, you are making an offer to purchase a product. We reserve the right to accept or decline your order at any time for reasons including product availability, pricing issues, or any other reason at our discretion.
• Payment: We accept payment through [insert payment methods like credit cards, PayPal, etc.]. By providing your payment details, you authorize us to charge the total cost of your order, including taxes and shipping fees.
• Billing Information: You agree to provide accurate and complete billing information when placing an order. You are responsible for any charges that occur as a result of incorrect billing details.
4. Shipping and Delivery
• Shipping Policy: We offer domestic and international shipping. Shipping fees and delivery times will vary depending on the destination and shipping method you choose at checkout.
• Delivery Issues: While we strive to ensure timely deliveries, we are not responsible for any delays caused by the carrier or other unforeseen circumstances. Please contact the carrier for further assistance in such cases.
• Lost or Damaged Items: In the event of a lost or damaged shipment, please contact us immediately at [your email]. We will assist you in resolving the issue with the carrier or offer a solution based on our policies.
5. Returns, Refunds, and Exchanges
Please refer to our Refund and Return Policy for information on returns, refunds, and exchanges, including specific terms for bundles and sale items.
6. User Conduct
• Prohibited Activities: You agree not to use our website for any unlawful purposes or in any way that could damage, disable, overburden, or impair the site’s functionality.
• Account Security: You are responsible for maintaining the security of your account and agree to notify us immediately if you believe your account has been compromised.
7. Privacy
• Privacy Policy: By using our site, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
8. Limitation of Liability
Surene will not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom
10. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
sureneapparel@outlook.com
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